FASTag FAQs

If your closure request is approved, your FASTag will be first put in 03 exception code (low balance status) in NPCI and IHMCL records. After 15 days of approval of request, you will receive refund of balance in your wallet and your FASTag will then be added to 06 exception code (closed status) in NPCI and IHMCL records.

Your closure request will be verified by the Bank basis the documents submitted. The TAT for verification is 3 business days. After the request is approved, your tag will be added to 03 exception code (low balance status) to block tag from doing transactions. After 15 days of approval of request, you will receive refund of balance in your wallet and your FASTag will then be added to 06 exception code (closed status) in NPCI and IHMCL records. If any transactions are sent by toll plaza on blocked tag, you can raise a dispute on the transactions for getting refund from the toll plaza. Once toll plaza accepts the dispute, you will receive the refund.

You can login to FASTag web portal - https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx and check the activity history of the vehicle for which closure request was raised. The activity history will display the reason for rejection. You can raise request for closure again with valid documents. In case of urgent permanent blocking of tag (if you have sold the vehicle), you can click on “View tag account summary” and then click on “Manage Tags” under “Vehicles” Tab, click on “Manage” and mark the tag as Lost/Stolen to add the tag to 06 exception code (closed/permanent block).

If your FASTag is hotlisted due to negative balance, you can recharge with sufficient balance and activate. If your FASTag sticker is hotlisted because of incorrect vehicle number or not updating registration certificate, or any other reason, please upload your registration certificate and reach out to customer care number - 1800 2100 104. If your FASTag is showing as “Closed” in NPCI and IHMCL records, it cannot be activated again. You can take a new FASTag under your existing FASTag wallet if the status of your FASTag in ICICI FASTag portal - https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx is “Returndamage” or “LOST” or “STOLEN”. However, if your FASTag status is “HEXTAGCLOSED” or “CLOSED” or “PENDING CLOSED” or “REFUND REQUESTED” or “SUSPENDED” or “WRITE OFF”, you need to create new FASTag account for new FASTag. Existing account can be closed by following the process for FASTag wallet closure.

If your FASTag is showing as “Closed” in NPCI and IHMCl records, it cannot be activated again. You can check your FASTag wallet status in ICICI Bank FASTag web portal - https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx If your FASTag status is “HEXTAGCLOSED” or “CLOSED” or “PENDING CLOSED” or “REFUND REQUESTED” or “SUSPENDED” or “WRITE OFF”, you need to create new FASTag account for new FASTag. Existing account can be closed by following the process for FASTag wallet closure.

Login to FASTag web portal - https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx Click on “view Tag account summary for the vehicle. Open ‘Manage Vehicle Details’ page under “Vehicles” Tab.

- Scroll to the right and click on icon under ‘Upload’ heading

- Upload the respective documents and then click on ‘Upload’ button

What to do If I have updated my registration certificate and still my FASTag is not activated.

The TAT for approval of uploaded registration certificate is 4 business days. If your registration certificate upload is pending for approval please reach out to customer care number - 1800 2100 104

You can take only one FASTag for your vehicle. If your FASTag is lost/stolen/damaged, please raise a request for replacement from customer login portal.

You can take only one FASTag for one vehicle. If you have an existing FASTag for your vehicle and wish to take FASTag from any other Bank, you need to close your existing FASTag account. If multiple FASTags are found on a vehicle, the previous FASTag shall be disabled by Bank.

You can close your account from customer portal if you wish to tag FASTag from another Bank. If you have not closed your account and a new FASTag is taken from another Bank, Bank shall disable the existing FASTag. You can close your wallet for refund if any. Any negative balance or pending dues in your wallet should be cleared before purchasing new FASTag.

A. This occurs in any of the following cases.

1. When you declare/upload incorrect Registration Certificate (RC) details or incorrect identity proof details.
2. You improperly upload your RC details and/or ID proof details, leading to unreadable information. We suggest to avoid photocopies.
3. If you apply for FASTag for a category other than Class 4 (car, jeep and light motor vehicles) vehicles.

In scenarios 1 and 2, you can activate your FASTag account by providing the correct RC and/or ID proof details by clicking on the links given below. For point 3, please call our customer care on 1800 210 0104 for resolution.:

Upload RC Copy

1. Enter your FASTag customer ID number (starting with 1XXXXXXX)
2. Enter the applicant’s date of birth as provided during FASTag Account registration
   1. On providing the correct details the screen will further open for the following details
3. Enter the details of your vehicles number plate.
4. Upload RC copy. Kindly ensure the vehicle number plate and vehicle class in the RC copy is properly readable.

You can know your Customer ID through your ICICI Bank FASTag portal.
Please follow the below mentioned steps:

Step 1: Log in to your ICICI Bank FASTag portal. Click here to login 

You can find your customer id on the landing page under account summary.

Alternatively, you can call our customer care @ Toll-Free Number: 1800 2100 104 (Chargeable Number:1860 2670 104) to know your customer id.

No, there is no account closing or deactivation fee.

1. A) In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. Call our Toll-Free Customer Care on 1860-267-0104, to close the Tag. In case there is a balance amount on the FASTag, the amount will get transferred to the account number where the customer would like to transfer the balance amount
2. B) On purchase of second-hand cars (bearing a FASTag) too, you shall need to remove its existing Tag and issue a fresh FASTag, under your name.

or

Click here to login> Manage your account > Change password> Enter current password > Enter new password > Click on update

No, you will need to take two separate FASTags for the two vehicles. You can however, link both tags to one wallet.

If you happen to lose your ICICI Bank FASTag, call the customer helpline number 1860-267-0104 to block the current FASTag and place a request for a replacement Tag, which will be dispatched to the registered address.

You can purchase a FASTag to avail concessions. Once you buy a FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location, to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail a concession on the FASTag assigned to your vehicle.

For details please click here.

Customer ID is the unique ID of your FASTag Wallet Account, whereas Tag Account Number is a unique number for your FASTag vehicle number.

The delivery of an ICICI Bank FASTag will depend upon the residential locality of the customer. The ideal delivery time is 7-8 working days.

Transactions through your Tag is only possible when the amount is transferred from your CUG Wallet to Tag.

Two ways to transfer from CUG Wallet to Tag:

Automatic transfer:

1. Step 1: Click here, to log in to the customer portal
2. Step 2: Select 'Payments' from the top menu . Select 'CUG Master Accounts'
3. Step 3: To set a percentile, select 'Proportioning'. Enter the details and activate. For e.g. if your CUG Wallet has INR 1,000 and proportionate is set for 50% then, INR 500 will be transferred to 'Tag'
4. Step 4: To set a minimum and maximum amount under 'Tag', select 'Auto Recharge'. Enter the details and activate. For e.g. if the minimum amount in the 'Tag' balance is set as INR 100 and maximum amount in the Tag balance is set as INR 500, then the system will transfer funds from the CUG wallet, if the 'Tag' balance goes below INR 100.

Manual transfer:

1. Step 1: Click here, to log in to the customer portal
2. Step 2: Select 'Payments' from the top menu ? Select 'CUG Balance Transfer'
3. Step 3: Select 'Tag' Account and recharge the amount to manually transfer the amount from your 'CUG Wallet' to 'Tag'.

For any queries, please reach out on our Toll-Free number 1800-2100-104.

You can change your phone number and e-mail ID. Please follow the following steps. Click Here: to log in> Click edit contact information > Edit phone number or Edit Email Address.

To check FASTag Balance on ICICI Bank FASTag Website

• Log in to the FASTag Customer Portal. You can login here.
• Click on the View Balance option

Once you register for the FASTag service, you will get an SMS update every time the toll amount gets deducted. Along with the deduction amount, you will also be informed about your FASTag Account balance, notifications on low balance, toll payments, recharge confirmations, among others.

Check FASTag Balance Through Customer Care Helpline:

You can call on our customer care helpline to know your ICICI Bank FASTag balance.

Check FASTag Balance Through Miss Call:

Give a missed call on <8010928888> from your registered mobile number.

Click here for details on charges of the ICICI Bank FASTag.

In order to buy additional Tags against your FASTag Customer ID, please call our Customer Care on our Toll-Free Number 1800 2100 104 (Chargeable Number: 1860 2670 104).

A FASTag delivery generally takes 5-7 working days, depending upon the location. To know about the current status of your FASTag, please call our Customer Care on our Toll-Free Number 1800 2100 104 (Chargeable Number: <1860 2670 104>).

If the vehicle is new and does not have a registration certificate, you can still apply for a FASTag based on the Vehicle Identification Number (VIN), also known as Chassis Number.

You may apply for a FASTag by mentioning the chassis number.

To update your vehicle number, click here.

You will get the SMS alerts on the number that you have registered, while applying for the ICICI Bank FASTag.

If you wish to edit or change your registered mobile number for FASTag, please contact us on our Customer Care numbers. Please call on 1800-210-0104 (Toll Free)/1860-267-0104 (Chargeable) for assistance.

You can also edit the phone number through the ICICI Bank FASTag portal. Please follow the following steps:

1. Step 1: Click Here to log in
2. Step 2: In Manage Your Account, click edit contact information
3. Step 3: Edit phone number and save.

Tags may be blacklisted for various reasons, such as a letter from a government authority or a wallet that has gone into a negative balance. Tags that have been blacklisted due to government authority requests, will become active only if we receive a request from them after the account has been recharged with an adequate balance.

For offline application:

You will need to carry the originals as well as the copies of your KYC documents. You need to submit the following documents along with your application for FASTag:

• Registration Certificate (RC) of the vehicle
• A passport size photograph of the owner of the vehicle
• KYC documents as, per the category of the owner of the vehicle:

Individual

• ID proof and Address proof from the list mentioned, and one passport size photograph

• Driving Licence, PAN Card (PAN Card issued in India is no longer considered as a valid identity proof), Passport, Voter ID Card, Aadhaar Card (with address)
• A valid driving licence would be sufficient for Address and ID proof.

Corporate

• In case of a sole proprietorship: The PAN Card of the proprietor, the address proof of the proprietor, Shop Act or other proof of firm
• In case of partnership firms: The PAN Card of the entity, a photo ID of the signing authority, the names and address of the partners, the partnership deed and the registration certificate of the firm
• In case of private companies and public companies: The PAN Card of the entity, a photo ID of the signing authority, the list of directors with addresses and the certificate of incorporation

Our representative will give you an application form, which you need to fill and submit. All the documents required for a FASTag application should be in the name of the vehicle owner. If the owner is not present at the time of application, the driver will need to submit their photo ID proof. A valid driving licence would be sufficient as proof of address and identity.

Online Application:

Following are the documents required:

1. Vehicle Registration Certificate
2. PAN Card, Driving Licence, Voter ID Card, Passport (First and Last Page)

You need to first raise a query by logging in to the customer portal. The query will be checked by the team and if found valid, the refund process will be initiated. You will receive the refund in your FASTag account. For more details, Click here

Once your FASTag account is created, click Here and register yourself, to generate your User ID and password. To register yourself, you need to enter all the required information in the relevant prompts. Once you've submitted the information, the system will send an SMS with your login details to your mobile number registered with us. Alternatively, you may call our Toll-Free Customer Care on 1860-267-0104, for assistance.

It’s simple, just recharge your card and use it. If the tag has been blacklisted because of negative balance, then recharging it will automatically make the FASTag active.

A Tag corresponds to a particular vehicle, while the wallet is a pool of money which can be used to transfer money to any individual tag accounts mapped under it. A CUG Wallet acts as a parent and the Tag acts like a child. All child accounts are to be mapped under their parent account i.e., CUG Wallet. The deduction at the time of toll payment is done through the Tag account. Click here to know more

Checking FASTag Balance on ICICI Bank FASTag Website Click here to begin 

• Log in to the FASTag Customer Portal
• Click on the View Balance option

Once you register for the FASTag service, you will get an SMS update every time the toll amount gets deducted. Along with the deduction amount, you will also be informed about your FASTag Account balance, notifications on low balance, toll payments, recharge confirmations, among others.

Check FASTag Balance Through Customer Care Helpline:

You can call on our customer care helpline to know your ICICI Bank FASTag balance.

Check FASTag Balance Through Miss Call:

Give a missed call on <8010928888> from your registered mobile number.

If you already have an ICICI Bank FASTag affixed to your new vehicle in your name, you just need to check the balance on the FASTag. To check the balance, simply give a missed call to 801092 8888, from your registered mobile number. If there is sufficient balance in your FASTag account, you can start using the Tag. These Tag are pre-activated, i.e., there is no need to activate these Tags.

Reset FASTag password:

E-toll is ICICI Bank FASTag’s mobile app.

The features of e-toll are as follows:

• Recharge you FASTag anytime anywhere with convenient recharge options - Internet Banking, payment gateway
• Fast and secure OTP based login
• View and transact on all your FASTags
• Check balance and generate statement
• Find toll fare for trips.

For more details on ICICI Bank FASTag, please visit www.icicibank.com/fastag.

If the Tag goes below the minimum required balance, then it is blacklisted. The minimum required balance is INR 100.

An ICICI Bank FASTag has a validity of 5 years.

Steps to set Standing Instructions (SI):

1. 1. Log in to the FASTag customer portal. Click Here to log-in
2. 2. From the top menu, select Payments > Standing Instructions
3. 3. From the drop-down, if Payment Mode is selected as:
   • a) Retail Internet Banking (RIB):
   • Enter the Threshold Amount, Top-up Amount, Start Date and select the Submit button
   • You will be redirected to the Internet Banking login page; enter your credentials here and select the 'Login' button.
   • Enter the details in the Payment Details page and select the Pay button.
   • Authorise the transaction by entering the 'OTP', which will be received on your registered mobile number and the grid details, as available on your Debit Card.
   • Select the Submit button.
   • You will receive a confirmation that the SI has been enabled, successfully.
   • b) Corporate Internet Banking (CIB):
   • Enter your 'CIB User ID', 'CIB Account Number, 'Threshold Amount', 'Top-up Amount', 'Start Date' and select the 'Submit button
   • Your user details will be saved successfully and the request will be sent to the approver, as per the standard approval process defined for the mentioned Current Account.
   • The approver should log in to the CIB portal
   • On the Homepage, select Pending on me Connected Banking approval. Select the checkbox and click on the Approve button.
   • Once the request is approved, the SI status will be enabled.
   • Basis the Start Date, the transactions will be triggered, automatically.
   • E.g. in your SI, if you enter the 'Threshold Amount' as INR <500>, 'Top-up Amount' as INR <1,000> and 'Start Date' as , then starting , your SI will be set. As soon as your account goes below INR <500> threshold, it will get automatically

If your FASTag Account is debited multiple times, at the same plaza, on the same day and time, then raise a Subtype as Duplicate transaction, at plaza/double debit. Please follow the below mentioned steps:

Click here  to log in to your portal > Help Desk > Raise Request / Complaint > Dispute Transaction/Charge Back > Subtype > Duplicate transaction at plaza/double debit

For more details, click here. 

After recharging your ICICI Bank FASTag if the amount is not reflected in the Tag account, please check your CUG Wallet.

If the CUG Wallet balance remains the same before and after recharge, please call our customer helpline number @ Toll-Free Number: 1800 2100 104 (Chargeable Number:1860 2670 104).

To check your ICICI Bank FASTag status:

1. Click Here to log in to the FASTag customer portal.
2. You can also contact the Customer Care Number on 1800-210-0104 (Toll-Free)/1860-267-0104 (Chargeable). You will also receive an SMS alert for any transaction done on your tag or when your tag balance goes low or negative.

Your issue will be resolved within 25 working days of raising the complaint. For more details, click here

Your ICICI Bank FASTag will be delivered to the registered address updated with us.

Address of delivery:

It will be delivered to the same address, which had been entered while applying for ICICI Bank FASTag.

We are the first bank to successfully use FASTags for parking payments at:

1. GMR airport, Hyderabad
2. Brookefield Mall, Bangalore
3. Spaze IT Park, Gurgaon
4. Technopark, Trivandrum

One wallet is a concept of only one account. There is no parent and child account, as in the case of a CUG and Tag account. The transactions will take place through this one wallet, itself.

Yes, you can raise all your complaints simultaneously. There is a bulk dispute option available in your portal to raise all the complaints, simultaneously.

Follow the following steps to raise bulk disputes: &nbps; Log in to your portal > Help Desk > Bulk Dispute Complaints You can also fill in the data on an excel sheet and then upload it on your portal Link for Login:

Recharge through customer FASTag login - Tag Account / Vehicle No.: Rs 100 Customer ID / One wallet: Rs 1,000 for Corporate and Rs 500 for Individual.

To recharge through Internet Banking:

1. Step 1: Log in to Internet Banking with user credentials
2. Step 2: Select Payments & Transfer, from the top menu
3. Step 3: Select Buy/Recharge FASTag and click on the Recharge tab
4. Step 4: To recharge a tag, select Vehicle Recharge and to recharge a wallet select CUG Wallet recharge
5. Step 5: If you have selected Vehicle Recharge;
   • Enter Vehicle Registration Number > Enter Recharge Amount > Select Debit Account > Click on Pay Now.
   • If you have selected CUG Wallet recharge:
   • Enter Customer ID > Enter Recharge Amount > Select Debit Account > Click on Pay Now.

You will receive an SMS containing the Toll Name, Transaction Date, Transaction Amount and Available Balance in your FASTag account, on your registered mobile number, once you have paid using FASTag at a toll.

To check your balance in the tag account, you may refer to the details below:

Please call on 1800-210-0104 (Toll Free)/ 1860-267-0104 (Chargeable) for assistance.

OR, To check the FASTag balance, simply give a missed call to 801092 8888, from your registered mobile number.

For the benefits of an ICICI Bank FASTag, click here.

Please get in touch with our Customer Care on 1800-210-0104 (Toll-Free)/1860-267-0104 (Chargeable) for assistance.

WhatsApp Banking provides the following services under ICICI Bank FASTag:

1. Check Tag Balance
2. See Tag transaction details
3. Request for a New Tag
4. Update the Vehicle Licence plate number

Please follow the steps mentioned below to use any of the above-mentioned services.

Step 1: Save the number 8640086400 in your contact list

Step 2: Say Hi from your registered mobile number

Step 3: You will see a total of 10 menu options. Type FASTag or the option number to proceed

Step 4: You will see a total of 4 menu options

Step 5: Please select an option number to proceed.

T&C

No, the amount in the CUG wallet cannot be used directly for toll payments. The amount has to be transferred to the FASTag account, before using it for the payment of toll.

No, it is not necessary to keep balance in a CUG account.

Proportioning is used to transfer amount from the CUG Wallet to the Tag automatically. For e.g., if your CUG Wallet has INR 1,000 and proportionate is set for 50% then, INR 500 will be transferred to the 'Tag'.

National Electronic Toll Collection (NETC) system enables the customer to make the electronic payment at NETC enabled toll plazas on the highway, without stopping, using RFID technology.

To report any dispute related to an incorrect FASTag deduction at a toll plaza, you can approach the Amazon Pay helpdesk or you can call our Customer Care number 1800 1080 (for existing ICICI Bank customers holding Savings Accounts or Credit Cards), our toll-free number 1800 2100 104 or our chargeable number 1860 2670 104.

Note: For any queries related to cashback or Amazon Pay Balance or usage, replacement or add on of FASTag, please approach Amazon Pay helpdesk.

Vehicles are categorised for the welfare of the people who use the road. This categorisation is primarily based on the size of the vehicle, the load it carries, the damage it could do to the road and the purpose the vehicle is used for, whether commercial or personal.

The concessions offered to local or frequent FASTag users are extended as welfare measures. There may be variations in the concessions available because they have been provided at different times, under different fee rules and concession agreements.

All ICICI Bank customers who use FASTags are charged convenience fees. This applies to transactions involving the 'Online TAG Recharge.' The form of the transaction determines the convenience fee rate.Click Here to know more.

To recharge through ICICI Bank FASTag portal:

1. Step 1: Click Here to log in:
2. Step 2: If you choose Individual login, choose between Login through Username or Login through mobile number
3. Step 3: If you choose Corporate login, choose between login through password or login through OTP
4. Step 4: Pay to Tag accounts: (Amount will directly be credited to your individual FASTag account)
Enter details.
5. Step 5: Pay to CUG Wallet: (Amount would be credited to the wallet. Customer needs to transfer the amount from the wallet to their FASTag account to make transactions at toll) Enter details.

To recharge through IMPS: Please Click here. To recharge through IMPS - Click Here

You can check the list of transactions for all your vehicles through your customer portal. Please follow the following steps: Click Here to log in > Click on Statements and Activity > Recent Activity > In activity type select Transactions > Set the time period > Click on search

OR

Click here to log in > Click on Statements and Activity > Online Activity > Select time period > Click on generate statement > Download the statement. You will find the transaction for all vehicles, here.

You can apply for an ICICI Bank FASTag offline as well as online.

The fees and charges applicable on a FASTag will differ based on the vehicle category. To know the charges applicable on FASTag, please click here

Options to apply for an ICICI Bank FASTag offline:

A. Point of Sale (POS) location at a toll plaza:

You can visit the nearest POS located at the toll plaza to get an ICICI Bank FASTag. You need to carry the original and self-attested photocopy of your KYC documents, along with your vehicle.

To know the list of active toll plazas, click here

B. ICICI Bank sales location:

You can visit the nearest ICICI Bank sales location. You just need to carry the original and self-attested photocopy of your KYC documents, along with the vehicle documents.

Options to apply for an ICICI Bank FASTag online:

A. Through the website:

Step 1: Click Here to visit the ICICI Bank FASTag application page.

Step 2: Fill in the details.

B. Through Internet Banking

Step 1: Click here to visit the ICICI Bank Internet Banking Portal

Step 2: Log in with your user details

Step 3: Click on Payments and Transfer from the top menu > Buy/Recharge FASTag > Click on Purchase

Step 4: Fill in your details and proceed

C. Through the iMobile Pay app

Step 1: Open the application and enter a 4-digit Login PIN

Step 2: Select Bill Payment & FASTag

Step 3: Select the ICICI Bank FASTag and choose Buy New

Step 4: Enter your details > Select Continue

D. Through the e-Toll app

Step 1: Download the e-Toll app from Google Play Store and select Request for ICICI Bank FASTag button

Step 2: Enter your details and proceed.

E. Through G-Pay:

Step 1: Open the app and select ICICI Bank FASTag under Businesses and Bills

Step 2: Click on BUY NEW FASTag

Step 3: Enter the details

Step 4: Select the Vehicle Type -> Enter delivery details -> Click on verify mobile number -> Enter OTP -> Click on Verify OTP ->

Step 5: Check the details and click on proceed to pay. Expected delivery will take place within 5-7 working days.

F. Phone Pe:

Step 1: Open the app and navigate to the switch section

Step 2: Select a Taxi & Metro or Travel (if not available on the main screen, click on See all)

Step 3: Select ICICI Bank FASTag and enter the details

Step 4: Log in to ICICI Bank Limited with Phone Pe Account and enter the details

Step 5: Click on I agree to terms and conditions and proceed to pay. Expected delivery will take place within 5-7 working days.

G. Pockets:

Step 1: Download the Pockets app from the Play Store and select Purchase of FASTag

Step 2: Fill in the details

H. InstaBIZ:

Step 1: Log in to the ICICI Bank InstaBIZ app

Step 2: Click on ‘More’

Step 3: Select ‘Payments’

Step 4: Select ‘Purchase’ and enter your details

Step 5: Select ‘Confirm’.

A monthly pass for a toll plaza will be given at that toll plaza or the POS locations set up by the toll plaza's Acquirer Bank or through the NHAI website.

If you have a registered tag, go to the toll plaza [or one of the Acquirer Bank POS locations] and ask for the appropriate pass scheme. You must pay the operator in cash or by card for the pass scheme you have chosen. The operator will trigger the affixed tag for the pass scheme till the payment has been authorised.

To use the monthly pass scheme at any toll plaza, you do not need to buy another RFID sticker. The FASTag purchased by you will be configured for the pass at the toll plaza.

Yes, you can open a FASTag Account even if you do not have a Savings or Corporate Bank Account with ICICI Bank.

FASTags can be used at all toll plazas where it has been implemented. Click here to check the list of toll plazas, where it is active on the state highways.

For details, Click here

Recharge FASTag through the iMobile Pay app: Existing customer of ICICI Bank:

Click here to Login to iMobile Pay

Not a customer of ICICI Bank:

1. Step 1: Click Here link: Android: iOS: imobileapp://Dashboard
2. Step 2: Select the Bill Payment & FASTag icon from the dashboard
3. Step 3: Select ICICI FASTag
4. Step 4: Select Link New Vehicle and click to proceed
5. Step 5: Select the Recharge icon
6. Step 6: Enter the Recharge Amount, Select Account from the drop-down and select the Confirm button
7. Step 1:Click here to Login to iMobile Pay
8. Step 2: Select the Other FASTag icon from the dashboard
9. Step 3: Select Biller and tap on 'Continue'
10. Step 4: Enter the Vehicle Number and Tap on 'Fetch Bill' (For Axis Bank - its directly Enter Amount and Continue). There is no Fetch Bill Option
11. Step 5: 'Enter amount and select the Confirm button

Yes. Please follow the below steps: Click Here to log in > Click on statements and activity > Click on online statement > Enter the time period > Click on generate statement

A FASTag is an easy-to-use, reloadable tag that is affixed to your vehicle's windscreen. It enables automatic deduction of toll charges, so you can pass through toll plazas without stopping to pay the fees, manually. FASTag is linked to a prepaid account from which the appropriate toll amounts are deducted.

The tag makes use of Radio-Frequency Identification (RFID) technology to ensure that the relevant charges are automatically deducted from your prepaid account. A FASTag is the perfect solution for India's national highways.

The Bank makes two attempts to deliver the FASTag to the customer; if the delivery fails on both attempts, the FASTag will be returned to its origin. To recall the tag, please call our Customer Care on 1800-210-0104 (Toll-Free)/1860-267-0104 (Chargeable) or send an e-mail.

CUG is a wallet. Wallet is pool of money, which can be used to transfer money to any individual's tag account mapped under it. So the amount available in the CUG wallet is known as the CUG balance.

Know Your Customer (KYC) is a mandatory process used to verify your identity. You can now complete this verification for your FASTag by connecting with our Phone Banking Officer over a video call. During the process, your KYC documents will be verified and your signature will be recorded on the video call with the officer, thus eliminating a physical visit to the Branch.

Benefits:

• Online
• Saves time
• Convenient
• Instant and paperless

The status of your KYC impacts the recharge limit of your FASTag. If you are yet to complete your KYC, the value of the FASTag limit in any month should not exceed ₹ 10,000. Additionally, the total amount loaded in the wallet during a financial year should not exceed ₹ 1 lakh. If you have completed your KYC, the maximum amount in the wallet at any point of time can be ₹ 1 lakh.

Pre-requisites for Video KYC:

To initiate Video KYC, please ensure the following:

Keep the following things handy:

• Aadhaar Number

• Mobile Number should be updated in the UIDAI records

• Original PAN Card

• Blank Paper

• Blue/Black pen

Additional requirements:

• Sit in a well-lit, silent space

• Position yourself against a plain wall

• Ensure strong network connectivity

• You should be physically present in India

Process:

1. Select Website link : https://fastaglogin.icicibank.com/CEBAWEB/pages/VedioKYC/Index.aspx

2. Enable location: To proceed, your location should be ‘India’

3. Verify details:

• FASTag customer ID or FASTag registered Mobile Number

• Vehicle Registration Number (VRN)

• Select the checkbox for the Terms and Conditions and click on ‘Next’. Take note of your V-KYC Tracking ID

4. Enter your profile details and click on ‘Next’

5. For verification enter:

• Pan Card Number

• Aadhaar Card Number

6. Verify the OTP sent to your Aadhaar registered Mobile Number

7. Give your consent by selecting the boxes provided

8. If your communication address is the same as your permanent address, select ‘Yes’. Else, select ‘No’ and enter the details

9. Select ‘Terms and Conditions’ and ‘Proceed for Video KYC’ to get connected to our Phone Banking Officer.

Your details will be verified at the Bank’s end, after which your KYC status will be confirmed within T+1 working days of the completion of V-KYC.

If Video KYC is accepted, you will receive an SMS on your FASTag registered Mobile Number confirming that you have completed V-KYC and are now a KYC-verified customer.

If KYC is rejected, you will receive an SMS on your FASTag registered Mobile Number that your application has been rejected. You will have to visit any ICICI Bank Branch to complete your KYC for FASTag.

To receive the SMS, please ensure that your Mobile Number is updated in Bank records. To update your Mobile Number, visit any ICICI Bank Branch.

If you have initiated Video KYC but could not complete it due to any disturbance or interruption, you can complete the process with the same Tracking ID within 3 working days.

ICICI Bank and Amazon Pay have collaborated to issue an Amazon Pay ICICI Bank FASTag that will be linked to your Amazon Pay Balance Account. You can purchase Amazon Pay ICICI Bank FASTag using the Amazon Pay app or through the Amazon Pay website from Mar 16, 2024. All toll plaza payments will be debited from your Amazon Pay Balance Account. You can apply for an Amazon Pay ICICI Bank FASTag by clicking on the ‘Buy FASTag’ icon on the Amazon Pay homepage.

Amazon Pay ICICI Bank FASTag purchased from Mar 16, 2024 can be recharged with your Amazon Pay Balance Account. You can pay all the FASTag charges through your Amazon Pay Balance Account.

Balance of Amazon Pay ICICI Bank FASTag purchased from Mar 16, 2024 can be checked on the Amazon Pay FASTag page. You can also check it on the Amazon Pay Balance page.

Step 1: - Login to FASTag web portal https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx Open Tag Account Summary Page.

Step 2: - Hover mouse pointer over ‘Customer Service’ in the top menu, and then click on ‘Close Account’ - Click on the checkbox adjacent to ‘I Agree’ and click on ‘Accept’ button

Step 3: - Mention the reason for closing in the ‘Reason For Closing The Account’ field - In the ‘Document Details’ section, mention the name of person requesting for closure of tag, upload valid ID Proof, passbook, cancelled cheque etc. [Note: Max file size allowed is 2MB] - Enter your bank account details - Balance amount left in any wallet will be credited to this bank account within 15 days of approval of closure request - Click on ‘Close Account’ button to terminate the tag account

If your closure request is approved, your FASTag will be marked as ‘low balance status’ (03 exception code) in NPCI and IHMCL records. After 15 days of approval of the request, you will receive a refund of the balance in your wallet and your FASTag will then show ‘closed status’ (06 exception code) in NPCI and IHMCL records.

Your closure request will be verified by the Bank, basis the documents submitted. The TAT for verification is 3 business days. After the request is approved, your tag will be marked as ‘low balance status’ (03 exception code) to block transactions. After 15 days of approval of the request, you will receive a refund of the Balance in your wallet and your FASTag will show ‘closed status’ (06 exception code) in NPCI and IHMCL records. If any transaction is sent by a toll plaza on the blocked tag, you can raise a dispute on the transaction. Once the toll plaza accepts the dispute, you will receive the refund.

Log in to the ICICI Bank FASTag portal. Click here to log in. Check the activity history of the vehicle for which the closure request was raised. The activity history will display the reason for rejection. You can raise a request for closure again, with valid documents. In case of urgent permanent blocking of the tag (if you have sold the vehicle), you can click on ‘View Tag Account Summary’, click on ‘Manage Tags’ under the ‘Vehicles’ tab, click on ‘Manage’ and mark the tag as Lost/Stolen. The tag will be marked as closed/permanently blocked (06 exception code).

If your FASTag is showing as “Closed” in NPCI and IHMCl records, it cannot be activated again. You can take a new FASTag under your existing FASTag wallet if the status of your FASTag in ICICI FASTag portal - https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx is “Returndamage” or “LOST” or “STOLEN”. However, if your FASTag status is “HEXTAGCLOSED” or “CLOSED” or “PENDING CLOSED” or “REFUND REQUESTED” or “SUSPENDED” or “WRITE OFF”, you need to create new FASTag account for new FASTag . Existing account can be closed by following the process for FASTag wallet closure.

If your FASTag is hot listed due to negative balance, you can recharge with sufficient balance and activate it. If your FASTag sticker is hot listed because of incorrect vehicle number or non-updation of registration certificate among other reasons, upload your registration certificate and call <1800 2100 104>. If your FASTag is showing as ‘Closed’ in NPCI and IHMCL records, it cannot be activated again. You can take a new FASTag under your existing FASTag wallet if the status of your FASTag on the ICICI Bank FASTag portal (Click here to log in) is ‘Return damage’ or ‘Lost’ or ‘Stolen’. However, if your FASTag status is ‘Hex Tag Closed’ or ‘Closed’ or ‘Pending Closed’ or ‘Refund Requested’ or ‘Suspended’ or ‘Write Off’ you need to create a new FASTag Account. The existing account can be closed by following the process for FASTag wallet closure.

If your FASTag is showing as ‘Closed’ in NPCI and IHMCL records, it cannot be activated again. You can check your FASTag wallet status on the ICICI Bank FASTag portal (Click here to log in). If your FASTag status is ‘Hex Tag Closed’ or ‘Closed’ or ‘Pending Closed’ or ‘Refund Requested’ or ‘Suspended’ or ‘Write Off’ you need to create a new FASTag Account. The existing account can be closed by following the process for FASTag wallet closure.

Log in to the ICICI Bank FASTag portal.Click here to log in. Click on ‘View Tag Account Summary’ for the vehicle. Open the ‘Manage Vehicle Details’ page under the ‘Vehicles’ Tab. Scroll to the right and click on the icon under the ‘Upload’ heading. Upload the documents and click on the ‘Upload’ button.

FASTag is compatible with nearly all toll plazas across India that are equipped with Electronic Toll Collection (ETC) systems. Most national and state highways have FASTag-enabled toll booths.

No extra convenience fees apply for using FASTag at toll plazas. The amount deducted is the toll fee itself.

No, a single FASTag cannot be used for two vehicles. Each vehicle requires its own FASTag to ensure accurate toll deductions and account management.

Yes, most toll plazas have dedicated FASTag lanes for vehicles with electronic Tags. Look for signs indicating ‘FASTag’ lanes to use your Tag and pass through quickly. Non-FASTag vehicles should use the regular lanes.

Some toll plazas and banks offer discounts or cashback for FASTag users, especially when special offers are running or for frequent travelers. Check with your FASTag issuer or the toll plaza for any available offers.

The Government has mandated that all vehicles using toll roads must have a FASTag by December 2020. This helps in streamlining toll collection and reducing congestion at toll plazas.

If you move to a different city, you can continue using your FASTag as long as it’s linked to your vehicle. However, if you change your vehicle registration or have any address change, update your details with your FASTag issuer to ensure proper functioning.

FASTag is mandatory to facilitate smoother and cashless toll payments across the country.

If the ETC equipment isn’t working, inform the toll plaza staff. They may offer you a manual payment option or assist you in resolving the issue. Keep your FASTag receipt as proof of payment.

Yes, you can avail a monthly pass by logging in to our FASTag customer portal and clicking on ‘View Tag Account Summary’. Under ‘Vehicles’, select ‘Pass’.

Your FASTag will have low balance when the amount in your FASTag account falls below the minimum amount required for toll deductions. It’s important to regularly check your balance and recharge your FASTag.

To deactivate your FASTag, visit ICICI Bank’s FASTag portal. Log in and click on ‘Close Account’. Follow the instructions to close your account, provide the necessary details and submit your request.

NETC FASTag (National Electronic Toll Collection FASTag) is the national system used for electronic toll collection in India. It allows automated toll payments using RFID technology, simplifying the toll process across the country.

Log in to the ICICI Bank FASTag portal or the iMobile app and navigate to the Replacement Request section. Provide the required details and follow the instructions to request a replacement or get your FASTag reissued.

If your FASTag is blacklisted, contact customer service for assistance. You will need to resolve the concerns for blacklisting the FASTag and follow the steps provided to activate your FASTag again.

Turnaround time for critical activities like FASTag activation or deactivation vary from provider to provider. It can take a few hours to a few days.

If you experience harassment or rude behavior, report the incident to the toll plaza management or customer service.

Yes, even as an existing Account holder, you will need to submit KYC documents to get FASTags issued for commercial vehicles.

FASTags purchased under your account should reflect under your Login ID. You may need to register each Tag if it's not automatically added.

Yes, you can usually generate bulk statements for all your FASTags through the FASTag portal. Look for the Statement Generation or Account Summary option to get detailed reports.

In some cases, local vehicle concessions may be available. Check with the specific toll plaza or the local authorities to see if NETC FASTag is required for any discounts or concessions.

The user fee varies based on the toll plaza's location, infrastructure and the length of the toll road.

The full toll may be charged based on the toll plaza’s fee structure, which often includes minimum charges for entry or exit.

Rates differ for various vehicle categories (e.g., cars, trucks, buses) due to the various levels of road usage and wear and tear caused by each vehicle type. This helps in maintaining road infrastructure.

Security deposit is not transferable electronically. You may need to follow specific procedures outlined by your FASTag provider to manage the security deposit. Security deposit is refundable post Tag closure.

Generally, no interest is earned on the security deposit for FASTag. The deposit is mainly for securing the Tag and ensuring compliance with toll payments. Security deposit is refundable post Tag closure.

Yes, you can view your online transactions through the FASTag portal or app. This way you can track your toll payments and manage your account effectively.

If you have insufficient balance and the ETC equipment is not working, you should inform the toll plaza staff. They may assist you with manual payment options or help resolve the issue. However, prior to the journey, always ensure you have sufficient balance in your account.

If you have sufficient balance but can’t use the ETC lane, contact your FASTag issuer's customer service. Provide details of the incident to resolve the issue.

The balance used for toll deductions is available in the Tag account linked to your vehicle. In case of multiple vehicles, you may have multiple Tag accounts. Ensure your account is funded to cover toll charges for seamless travel.

Log in to the ICICI Bank FASTag portal and navigate to the Profile Update section. Enter your new address and submit the change request. You may need to provide proof of the new address.

A FASTag can be blacklisted due to issues like unpaid tolls, violations or account irregularities. Contact customer service to understand the reason and take steps to resolve it.

You can verify the fee deduction by checking your transaction history on the FASTag portal or app. An SMS is also sent on the registered mobile number post deduction. Any discrepancies should be reported to customer service.

Report incorrect deductions or disputes by contacting customer service and providing details of the issue. Most issuers have specific procedures for handling transaction disputes.

Submit the required KYC documents to remove the freeze mark or unblock your FASTag. Follow the instructions provided by your FASTag issuer for document submission and account reactivation.

FASTag fees include initial Tag issuance fee, refundable security deposit, usable recharge amount and any administrative or service fee. Check with your FASTag provider for a detailed breakdown of the applicable charges.

A replacement fee may apply, to get a new NETC FASTag issued if your old one is lost or damaged.

Visit the ICICI Bank FASTag portal, enter your credentials (Username and Password) and click on the Login button. You can also log in using your mobile number.

The number of Login credentials for Corporate customers vary from provider to provider. Typically, a Corporate account can have multiple authorised users. Check with your provider for details.