Code of Commitment
The Bank is a member of the Banking Codes and Standards Board of India (BCSBI). As a member, we have formulated and adopted a Code of Commitment to Customers, in line with the guidelines provided by BCSBI.
The code
- Sets the minimum standards of banking practices for us to follow in our dealings with you.
- Provides protection to you and informs how we are expected to deal with you in the course of our day-to-day banking operations.
To view our Code of Commitment to Customers, please select the language of your choice:
| Other Useful Information: |
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for our Complaint Handling Policy. This Grievance Redressal Policy is also applicable for grievances relating to services provided by outsourced agencies. |
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for our Cheque / DD Collection Policy. |
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for our Policy on Collection of Dues and Repossession of Security. |
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for our Compensation Policy |
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for our Customer Rights Policy |
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for Citizen's Charter – Exchange of Notes & Coins. |
| Click here |
for our Policy on Providing Access to the Locker / Safe Custody Articles of the Deceased Locker Hirer / Depositor of Safe Custody Articles |
| Click here |
for our Deposit Policy. |
| Click here |
for our Model Code of Conduct for the Direct Selling Agents. |
