Semi-Closed Prepaid Card FAQs

The ICICI Bank Semi-Closed Card is an EMV chip-based reloadable prepaid card, which is loaded in Indian rupees. Corporates can load the same card multiple times to transfer benefits to the end user.

The ICICI Bank Semi-Closed Card can be used at any merchant establishment that accepts Visa cards. However, if the Merchant Category Code (MCC) based restrictions are put on the card as per the corporate’s requirements, then the card will be accepted only at select merchant establishments that fall in the desired merchant category.

The card is valid for a period of 5 years from the date of card issuance.  

You can place a request for a replacement card with our Customer Care. The new card will be issued to you and the available balance will be transferred to the new card within 11 working days. Replacement charges of Rs 199 + applicable GST will be levied on the new card.

There are no charges levied on the Card at any merchant establishment or at any ICICI Bank ATM for balance inquiry. However, any surcharge applicable on card usage will also be applicable on the ICICI Bank Semi-Closed Card and the same is non-refundable.

For detailed information on charges applicable, read the Terms and Conditions provided with this Welcome Kit or visit the ‘Fees and Charges’ tab under the ‘Semi-Closed Card’ section on our website

You can register for E-statement facility by applying Online through an option available through Internet Banking.

Alternatively, you can click here to download the 'Registration Form' and mail it to our India address:

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072
INDIA

If you are an NRI in USA, UK, Canada, Australia, Singapore and UAE, you can simply post your documents to the local P.O. Box in your respective countries and save on courier charges.

You can also visit any ICICI Bank branch in India and submit the registration form.To refer to the updated list of our branches please, Click here

For any clarification or more information, please call us on our 24-hour Customer Care or write to us through "Email us" option, at our website www.icicibank.com.

Funds can be added to your ICICI Bank Semi-Closed Card only by the corporate.There is no restriction on the number of reloads on the card.

You can check the balance on your card through any of the following:

• By calling our Customer Care on 1800 1080
• At any Visa-enabled ATM in India
• Through the Self Care portal
• Through the Pockets app.

There is no need to maintain a minimum balance on the card.

If the card is lost or stolen, please call our Customer Care to block it. The Customer Care Executive will block your card post verification. Additionally, you can place a request for a replacement card.

Yes, you can check the remaining balance on your card at an ATM (charges applicable). However, cash withdrawal is not permitted.