IMPS FAQ's

The outward charges applicable for IMPS facility from May 01, 2024 are mentioned below:

You can also view this information on our website, www.icicibank.com > Service Charges & Fee (Available at the bottom of the page).

Alternatively, please click here

For successful UPI transactions, funds get credited into the beneficiary's account instantaneously.

IMPS iMobile: Account Number IFSC - Minimum Re. 1 and Maximum Rs. 5lakh

IMPS iMobile: Mobile Number MMID - Minimum Re. 1 and Maximum Rs. 10,000.

If the IMPS transaction is failed/ void / timed out, request you to check after transaction +2 working days, the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within transaction +2 working days or there is no refund in your account, call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

IMPS is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions. Service is available 24x7, throughout the year, including Sundays and any bank holiday.

You can use the below mentioned methods for transferring money through IMPS:
1. Using an Account Number & the IFSC code
2. Using Mobile Number and Mobile Money Identifier (MMID)

Every successful IMPS transaction can be tracked by RRN Number or Transaction reference number.

Login to your Internet Banking Account > Payments & Transfer > Transaction Status > View Completed Transactions.

For successful transactions, the funds get credited into the beneficiary's account instantly.

No. If you are a registered mobile banking customer of ICICI Bank, no more registrations are required.
IMPS service is available without registration over iMobile, using the option of 7-digit MMID and the 10-digit mobile number of the beneficiary.

For successful transactions, the funds get credited into the beneficiary's account instantly.

Yes. To send money using iMobile:

Login to ICICI Bank iMobile > Select Bank Account Menu > Select the Bank Account from which you wish to transfer money > Select IMPS (Insta FT) from the menu > Enter the beneficiary's 10 Digit Mobile Number, 7 Digit MMID and desired transfer amount > Confirm > Enter the grid values from your ATM/ Debit card > Get receipt of transaction along with Transaction Reference Number.

Currently, the maximum limit for IMPS transactions through iMobile is Rs 10,000 per customer per day. You can transact subject to this daily cap for all IMPS transactions through iMobile (send money, receive money).

Immediate Payment Service (IMPS) is an interbank electronic instant mobile money transfer service through mobile phones. IMPS helps you access your Bank Account and transfer funds instantly. The beneficiary account is credited immediately when a Fund Transfer request is made through your Mobile phone / Internet Banking. This service is available 24x7, throughout the year including Sundays and any bank holiday.

You will need a 7 digit MMID* (Mobile Money Identifier) number to transfer funds via IMPS.

For more details, we request you to refer to the below link.

https://www.icicibank.com/personal-banking/online-services/imps?

Currently, the maximum limit for IMPS transactions through iMobile is Rs 10,000 per customer per day. You can transact subject to this daily cap for all IMPS transactions through iMobile (send money, receive money).

The beneficiary details required to send money are mobile number and MMID. Before funds are credited into an account, the corresponding mobile number and MMID are verified. Only when both - the mobile number and the MMID - of the beneficiary match, funds are debited from your account and credited to the beneficiary. Else, the transaction fails and, no money get debited from your account.

Yes, you can transfer money from your ICICI Bank account to a beneficiary who has an account within the IMPS participating banks.

We request you to follow the below steps to add the Non ICICI bank Payee in your account.

Internet Banking:

Logon to Internet Banking with your user ID and password > Payments & Transfer > Manage Payees > Click on add payee under " Add other bank payee "> Enter the required details and submit it.

iMobile:

IMobile: Once you Login to Imobile click on > Funds transfer> Add new payee> Select the type of payee and enter the required details and submit it.

You can transfer funds to the payee which you have registered after confirming the registration of payee which is a one time registration.

You will get an amount debited SMS on your registered cell phone on successful completion of the transaction.

Process to make payment of credit card amount outstanding through IMPS:

Step 1:

A. Download the Mobile Banking Application provided by your Bank and login to Mobile Banking

Step 2:

A. Click on Bank Account.
B. A separate link for IMPS will be available.
C. Click on IMPS and then select Merchant Payment.

Step 3:

A. Enter your Bank Account Number to be debited under 'Source Account' field: xxxxxxxxxxxx
B. Enter the Merchant Mobile Number 7506612221 for ICICI Bank Credit Cards
C. Enter the Mobile Money Identifier (MMID) 9229001 for ICICI Bank Credit Cards
D. Enter the Amount (INR) that you wish to pay: xxxx.xx
E. Enter your ICICI Credit Card Number under ‘Payment Reference Number’ field: xxxx xxxx xxxx xxxx

Step 4:

A. Select Go
B. You will receive the transaction confirmation on your screen.

Step 5:

A. Click on Confirm.
B. Post confirmation, the Transaction details will be displayed on the screen.
C. You will receive an SMS confirming the transaction.

The payment will be credited within 24 hours on your ICICI Bank Credit Card Account.

To view the list of Banks participating for IMPS Merchant Payment, visit our website www.icicibank.com>Payments>Click to Pay>IMPS Credit Card Payment.

Adding a beneficiary for IMPS is similar to adding the payee online for NEFT & RTGS. You can add the payee if you are doing a transfer with IFSC code. Follow the below steps for adding a payee:

Login to your Internet Banking account> select the option 'Payment & Transfer> fund transfer> An account in other bank through NEFT, RTGS or IMPS with IFSC code> select this option for adding a payee

OR

You can transfer with the 7-digit MMID and the 10-digit mobile number of the beneficiary. There is no pre-registration required for the beneficiary.

Also customer can add payee through Imobile as well. Customer has to follow below step for adding payee Login to Imobile>fund transfer>Outside ICICI bank>IMPS>Add new Payee

<p>IMPS is a faster way to do a fund without adding a payee. IMPS is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions.</p>

Mobile Money Identifier (MMID) is a 7 digit code issued by a participating bank to their Mobile Banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all these could be linked to a single registered mobile number. Every customer will get their own unique MMID number. You can get your MMID Number from

Internet Banking:
Login to your internet banking account > Fund Transfer option > generate/ retrieve MMID

iMobile:
Login to iMobile> Click on Accounts & Deposits> Click on account number>More options>My Account details

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

ICICI Bank Branch :
Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

The beneficiary can use the funds immediately on receipt of credit in the account.

If the IMPS transaction is failed/ void/ timed out, please check 2 working days after the transaction, the amount would be credited to the beneficiary account or refunded in your account.

In case the amount does not get credited to the beneficiary account within 2 working days after the transaction nor there is any refund in your account, we request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

No.

To view the list of Banks participating for IMPS Merchant Payment, visit our website www.icicibank.com>Payments>Click to Pay>IMPS Credit Card Payment.

A common infrastructure has been set-up amongst participant banks, in association with the National Payment Corporation of India, to enable real time funds transfers across banks. Please visit www.icicibank.com for a list of banks currently providing IMPS to their customers.

No. You can send and / or receive funds using the registered mobile number only.

If you are an ICICI Bank customer, you can register a complaint by calling our call center. Your query will be resolved within 5 working days.

You can generate your MMID through any of the following channels:
Internet: Login to ICICI Bank.com >> Click on Generate / Retrieve MMID on your left hand side menu bar >> select the account for which MMID needs to be generated >> click on Generate / Retrieve MMID.

SMS: sms MMID [space] last 4 digits of your account number to 9222208888 >> You will receive an SMS carrying your 7-digit MMID for this bank account, e.g., 9229134.

The payment made through IMPS mode will be credited within 24 hours on your ICICI Bank Credit Card Account.

Your beneficiary needs to communicate his/her MMID with you to receive funds.

You can use the funds immediately on receipt of credit in your account.

Yes. Mobile Money Identifier (MMID) is a 7-digit code issued by a participating bank to their Mobile Banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all of them can be linked to a single registered mobile number.

We require few more details of your account hence, we request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, please click here

Yes, you need to have a savings bank or a current account with ICICI Bank.

If you are a registered mobile banking customer of ICICI Bank, no more registrations are required. IMPS service is available over iMobile and USSD channels.

To send money using iMobile:

• Login to ICICI Bank iMobile
• Select Bank Account Menu
• Select the Bank Account from which you wish to transfer money
• Select IMPS (Insta FT) from the menu
• Enter the beneficiary's 10 Digit Mobile Number, 7 Digit MMID and desired transfer amount
• Confirm entered details
• Enter the grid values from your ATM/debit card
• Get receipt of transaction along with Transaction Reference Number

You should enter the last 6 digits of account number from which you want to transfer funds. You can use only those accounts which are registered for mobile banking and linked to your unique user id.

Yes, this is possible. You will need to register your mobile number for Mobile Banking with all accounts that you may want to link.

Your primary account will be used as default account for IMPS fund transfer. If you want to do IMPS fund transfer from other than primary account, enter 6 for more services and enter 3 for IMPS Fund Transfer - Other A/c. Here you can enter desired account number.

The beneficiary (ICICI Bank or other bank customer) should have his mobile number registered with his respective bank where he intends to receive the money. He should also have a valid 7-digit MMID provided by his bank. For each bank account number the beneficiary would have a different MMID. Please note that different customers of a Bank can have same MMIDs.

The beneficiary details required are:

• Beneficiary's 10 digit mobile number
• MMID of the beneficiary customer

The beneficiary details required to send money are mobile number and MMID. Before funds are credited into an account, the corresponding mobile number and MMID are verified. Only when both - the mobile number and the MMID - of the beneficiary match, funds are debited from your account and credited to the beneficiary. Else, the transaction fails and, no money get debited from your account.

IMPS service is available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on IMPS transactions.

If the IMPS transaction has failed, the money will be credited back to your account in 2 days from the date of transaction.

In case your account is debited and the beneficiary account has not been credited, please wait for 2 days to check if the funds have been credited to your account. If the money is not credited back to your account within the mentioned time period, then please call our Customer Care and register your complaint with the following details:

• Your Mobile Number
• Your Account Number
• RRN (Transaction Reference Number)
• Date and time of transaction
• Beneficiary Bank Name
• Beneficiary Mobile Number
• Beneficiary MMID

Yes, every account has its own separate MMID.

No, You need to provide beneficiary MMID and mobile number.

Your payee should communicate his MMID to you to receive fund in his account.