ATM Banking FAQs

Transactions at ICICI Bank ATMs:
First 5 transactions (Financial and non-financial) in a month - Free

Thereafter, Rs 21 per financial transaction and Rs 8.50 GST per non financial transaction.

ATM Interchange (Transactions at Non-ICICI Bank ATMs):
First 3 transactions (Financial and non financial) in 6 metro locations (Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad) in a month - Free

First 5 transactions (Financial and non financial) in all other locations in a month - Free

Maximum of 5 trxns free in a month with a cap of 3 free trxns in 6 metro locations

Thereafter, Rs 21 per financial transaction and Rs 8.50 per non financial transaction.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

Cheque book will be processed and will be delivered to your address registered with bank.

Once the cheque book request is placed you will receive it within 9 working days ,however the delivery will be attempted by Courier within 5 working days.

Please track the status of your cheque book deliverable through the below mentioned channels: 

Internet Banking: 

Please login to www.icicibank.com with your User ID and Password > Customer service > Service request > Track your deliverable > Track Your Shipment > Enter Courier AWB Number or Enter ICICI Bank Account Number > Submit. 

Click here to track deliverable 

iMobile:

Login to iMobile > Smart keys and services > Check Status > Track deliverable

Customer Care:

You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card.

For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction. This information is displayed at the ATM location.

Transaction charges applicable at Non-ICICI bank ATMs are:

1. First 3 transactions (inclusive of financial and non financial) in 6 metro locations (Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad) in a month - Free
2. First 5 transactions (inclusive of financial and non financial) in all other locations in a month - Free
3. Maximum of 5 transactions are free in a month with a cap of 3 free transactions in 6 metro locations

Thereafter, Rs. 21 (exclusive of Goods and  Service Tax) per financial transaction and Rs. 8.50 (exclusive of Goods and  Service Tax) per non financial transaction.

These are subject to revision.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

An ATM card is used primarily for cash withdrawal at ATMs. However, a debit card can not only be used for cash withdrawals at ATMs, but also for purchases online or at retail outlets by directly debiting your Bank account.

To generate Pin number for your ICICI Bank Debit card please follow the below steps.

Pin generation through ATM:

Step 1: Insert your ATM / Debit Card

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option

Step 3: Select “Generate OTP” option.

Step 4: Enter the registered mobile number.

Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format

OTP will be delivered on your registered mobile number through SMS

Generation of ATM PIN after OTP is received:

Step 1: Insert your ATM / Debit Card.

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.

Step 3: Select “Already have OTP, Generate ATM PIN” option.

Step 4: Enter OTP received on the registered mobile number.

Step 5: Enter your new ATM PIN.

Step 6: Re-enter your new ATM PIN.

PIN will be successfully generated.

Pin generation through Internet Banking:

Step 1: Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.

Step 2: OTP will be sent on registered mobile number.

Step 3: Enter debit card grid values, OTP received and click on submit

Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'

click here to generate PIN for your debit card

Pin generation through iMobile:

Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.

Pin generation through Customer Care:

Please call our Customer Care from your registered mobile number.

To know the local Customer Care numbers, please click here.

We are unable to provide the resolution to your query as we require more details of your transaction.  We request you to call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, we request you to click here.

No.

For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN).

We are unable to provide you the contact details of the branch or any of its officials due to specific policy guidleines of the bank. However, for your convenience, you can contact us through any of the below mentioned channels: 

ICICI Bank Branch:

Walk in to any of our branches and get an answer to your query personally. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

Customer Care:

This channel takes care of the request where customers want to make their requests through calls only. You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

Internet Banking:

Visit our website www.icicibank.com to view different types of products/ services or to make service requests. 

ATM:

In case you have a quick transaction to do, you may visit the nearest ICICI Bank ATM.

You can make your payments at any ICICI ATMs on the path below:

• More Options>>Credit Card/Loans Payments>>Select product as Credit Card>>Enter 15-16 Credit Card no>>Enter the amount you wish to pay>>Confirm>>Collect confirmatory receipt.

You can pay towards your EMIs at any ICICI ATMs on the path below:

• More Options>>Credit Card/Loans Payments>>Select product as Home Loans or Other Loans>> Enter 11 digit numeric part of the Lan no>>Enter the amount you wish to pay>>Confirm>>Collect confirmatory receipt.

In addition to cash dispensing ATMs may have many services/facilities such as:

• Account information
• Cash Deposit
• Regular bills payment
• Purchase of Re-load Vouchers for Mobiles
• Mini/Short Statement
• Loan account enquiry etc.

The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.

Yes, after successful transaction instant payment would reflect in your Credit card bill.

Yes, Customer have a choice of selecting local/ multicity cheque however no frill,student ,semi urban and rural account holders will get a local cheque book.

In a day you can transfer amount upto Rs. 1lac.

Yes, you can withdraw by default your primary account will get debit.

Mobile topup can be done for any amount as restricted by the service provider.

Yes, if the service provider is registered with Euronet.

No, option is only for prepaid mobile.

We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city.

To know the Customer Care numbers, we request you to check the below link:

https://www.icicibank.com/customer-care

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

ICICI Prudential will process the receipt.

Yes, the customer can do first time registration as well as change / update his mobile number

ICICI ATM discrepancy cases:

If the cash is not received or less cash received from ICICI Bank ATM, we request you to wait for 2 hours and amount would be reversed to your account automatically. We request you to check after 2 hours and disputed amount is not refunded to your account, call our Customer Care from your registered mobile number.

For non ICICI bank ATM discrepancy cases:

If the cash is not received from other bank ATM's, we request you to call our Customer Care from your registered mobile number to register the complaint. To know the local Customer Care numbers, pleaseclick here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

Procedure to update Indian Mobile Number in Savings account:

You can update the Mobile number though any of the following Channels:

ICICI Bank ATM:

Visit the nearest ICICI Bank ATM > Select ‘More options’ > Register your Mobile > Enter the mobile number. Your mobile number will be updated in 1 working day.

ICICI Bank Branch:

Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

Yes, premature withdrawal shall be allowed as per existing terms and conditions, subject to premature penalty as applicable.

Customers with joint savings account with mode of operation a Either or Survivor can request for FD creation through ATM channel.

No. This feature is not available on ATM. Pls visit nearest ICICI bank branch or contact customer care.

The facility is available to all resident Indian individuals only, who are customers of any of the ICICI Bank Resident Savings or Salary Account having a debit card and PIN.

Current accounts linked to a debit card shall not be applicable for the facility.

No, after successful transaction Loan payments would reflect in your statement in a maximum of 3 working days.

FD creation request will be processed instantly through ATM.

For all such complaints customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond.

Yes, as per RBI guidelines, ICICI Bank will credit the incorrectly debited amount within a period of 5 days from the date of transaction. However, in cases wherein the Bank fails to re-credit the customer’s account within 5 days from the date of the said ATM transaction, a compensation at Rs 100 per day will be paid by the Bank to the customer, from the date of transaction.

As per the RBI instruction, the issuing bank may re-credit such wrongly debited amounts within a maximum period of 5 working days.

The customer may contact the card issuing bank branch and apply for retrieval/issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM.

PIN is the numeric password for use at the ATM. The PIN is separately mailed/handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.

The PIN number should not be written the card, card holder etc as in such cases the card can be misused if card is lost/stolen.

Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

The ATM cards/debit cards, credit cards and prepaid cards(that permit cashwhdrawal) can be used at ATMs for various transactions.

Automated Teller Machine is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

As you have not received cash or received less cash through an ATM, we request you to register your complaint by following the below mentioned steps :

Internet Banking: (For ICICI Bank ATM)

Please login to Internet Banking with your User ID and Password > Select Customer Service > Service Request > Bank Accounts > More> Account Transaction Related > Query Regarding Cash Withdrawal from ICICI Bank ATM > Enter the required details and submit the request.

Internet Banking: (For Non-ICICI Bank ATM)

Please login to Internet Banking with your User ID and Password > Select Customer Service > Service Request > Bank Accounts > More> Account Transaction Related>Query Regarding Cash Withdrawal from Non-ICICI Bank ATM>Enter the required details and submit the request.

Customer Care:

Please login to Internet Banking with your User ID and Password > Select Customer Service > Service Request > Bank Accounts > More> Account Transaction Related>Query Regarding Cash Withdrawal from Non-ICICI Bank ATM>Enter the required details and submit the request.

You may also call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

ICICI Bank branch :

Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

To find the nearest ICICI Bank ATM, please log on to www.icicibank.com ( Non logged in section ) > click on Find ATM Branch > Find a ATM or Branch Near You > Find ATM/Branch.