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Customer Service - Important Notices
1 Customer Facilitation Centre NEFT & RTGS
2 Availability of RTGS-NEFT through digital channels
3

Current Term / FCNR Deposits Rates

Term Deposits Rates for Below Rs.5.00 cr

Term Deposits Rate for Deposits of Rs.5.00 cr and above

4 Exchange of Coins & Notes
5 Exchange of Pre-2005 series Banknotes and Cash Handling Notice
6 Acceptance of Coins
7 List of Nodel agencies on "Beware of Fictitious Offers from abroad" at Branches for customer/staff awareness
8 Branch Service Timings
9 Magnifying glass for persons with low vision
10

Acknowledgement for Counterfeit note

Deliberately cut notes bank notes

11 Marginal Cost of funds based Lending Rate
12 Notice on cautioning public against placing deposits in dubious schemes
13 Security Notice
14 Customer Relations Policy
15 Limiting Customer Liability
16 Collateral Free Agri Loan Limit
17 Stay protected with our complimentary insurance cover - Savings Account
18 FX Retail
19 Restructured Weather based Crop Insurance scheme (RWBCIS)
20 Customer Notice CRM charging
21 Atal Pension Yojana - Citizen charter
22 RBI guideline Positive Pay System for CTS
23 Terms and conditions Salary Account
24 Social Engineering Fraud - notice
25 RBI - Guideline Introduction of Legal Entity Identifier for Large Value Transactions
26 IPO - Timings
27 NACH Clearing Notice
28 Change in RTA for equity shareholders
29 Consumer education for special mention accounts (SMA) and non-performing assets (NPA) classification
30 RBI Retail Direct Scheme
31 Rs. 2000 Denomination Banknotes withdrawal from circulation
33 Card Wise ATM Cash withdrawal limits
34 Penal Charges on Loan Accounts
35 SEBI Guideline Notice
36 Important Notice from Central KYC Records Registry (CKYCRR)
Customer Service - Other Notices
1 Time Norms
2 Deposit Insurance and Credit Guarantee Corporation
3 Availability of Nomination facility
4 Interest calculation on Deposits
5 RBI Guidelines for SA interest calculation
6 Regulations reg. PAN, TDS and Foreign Remittance
7 Interest rates of retail loans
8 Clean Note policy
9

Features of Currency notes

Release of new series of coins

10 Cheque collection policy
11 PLR and Base Rate
12 Code of Bank's Commitment to Customers January 2018
13

Code of Bank's Commitment to Micro and Small enterprises

Government schemes For MSMEs FPRs list for Branches

14

a) Know Your Customer

b) List of KYC Documents

15 Periodic Update of KYC documents as per RBI guidelines
16 Caution against fictitious offers of Remitting cheap funds Abroad
17 Locker Dormancy Notice
18 Guidelines for your ATM transactions
19 Servicing you Safely
20 List of Retail Bank Holidays State wise - 2023
21 DP Holidays (NSE / BSE) for the year 2023
22 RBI Phishing Notice - Customer Awareness
23 Deposit Policy
24 Policy holder servicing Time Period - IRDA guidelines
25 RBI Guidelines - Payment of Cheques Drafts Pay Orders Bankers Cheques
26 Customer Service Committee - Milap Meeting
27 Availability of AOFs in Hindi and other Regional languages
28 Changes in date for FD opened under Quantum Optima facility
29 Rights of Bank’s Customers - Pictorial Presentation of Basic Rights
30 Customer Rights Policy
31 Modification in ATM Cash withdrawal limits
32 Non Availability of ramp and Nearest Branch & ATM QR code
33 Guidelines for ATM transactions
34 Safe Banking at ATM
35 Do’s and Don’ts
36 Integrated ombudsman scheme by RBI
37 RBI guide on positive pay system
38 Failed ATM Transactions policy, Customer Care and Nodal officer number
39 FAQ for ATM transactions