Customer Service - Important Notices |
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1 |
Customer Facilitation Centre NEFT & RTGS |
2 |
Availability of RTGS-NEFT through digital channels |
3 |
Current Term / FCNR Deposits Rates
Term Deposits Rates for Below Rs.5.00 cr
Term Deposits Rate for Deposits of Rs.5.00 cr and above
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4 |
Exchange of Coins & Notes |
5 |
Exchange of Pre-2005 series Banknotes and Cash Handling Notice |
6 |
Acceptance of Coins |
7 |
List of Nodel agencies on "Beware of Fictitious Offers from abroad" at Branches for customer/staff awareness |
8 |
Branch Service Timings |
9 |
Magnifying glass for persons with low vision |
10 |
Acknowledgement for Counterfeit note
Deliberately cut notes bank notes
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11 |
Marginal Cost of funds based Lending Rate |
12 |
Notice on cautioning public against placing deposits in dubious schemes |
13 |
Security Notice |
14 |
Customer Relations Policy |
15 |
Limiting Customer Liability |
16 |
Collateral Free Agri Loan Limit |
17 |
Stay protected with our complimentary insurance cover - Savings Account |
18 |
FX Retail |
19 |
Restructured Weather based Crop Insurance scheme (RWBCIS) |
20 |
Customer Notice CRM charging |
21 |
Atal Pension Yojana - Citizen charter |
22 |
RBI guideline Positive Pay System for CTS |
23 |
Terms and conditions Salary Account |
24 |
Social Engineering Fraud - notice |
25 |
RBI - Guideline Introduction of Legal Entity Identifier for Large Value Transactions |
26 |
IPO - Timings |
27 |
NACH Clearing Notice |
28 |
Change in RTA for equity shareholders |
29 |
Consumer education for special mention accounts (SMA) and non-performing assets (NPA) classification |
30 |
RBI Retail Direct Scheme |
31 |
Rs. 2000 Denomination Banknotes withdrawal from circulation |
33 |
Card Wise ATM Cash withdrawal limits |
34 |
Penal Charges on Loan Accounts |
35 |
SEBI Guideline Notice |
36 |
Important Notice from Central KYC Records Registry (CKYCRR) |
Customer Service - Other Notices |
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1 |
Time Norms |
2 |
Deposit Insurance and Credit Guarantee Corporation |
3 |
Availability of Nomination facility |
4 |
Interest calculation on Deposits |
5 |
RBI Guidelines for SA interest calculation |
6 |
Regulations reg. PAN, TDS and Foreign Remittance |
7 |
Interest rates of retail loans |
8 |
Clean Note policy |
9 |
Features of Currency notes
Release of new series of coins
|
10 |
Cheque collection policy |
11 |
PLR and Base Rate |
12 |
Code of Bank's Commitment to Customers January 2018 |
13 |
Code of Bank's Commitment to Micro and Small enterprises
Government schemes For MSMEs FPRs list for Branches
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14 |
a) Know Your Customer
b) List of KYC Documents
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15 |
Periodic Update of KYC documents as per RBI guidelines |
16 |
Caution against fictitious offers of Remitting cheap funds Abroad |
17 |
Locker Dormancy Notice |
18 |
Guidelines for your ATM transactions |
19 |
Servicing you Safely |
20 |
List of Retail Bank Holidays State wise - 2023 |
21 |
DP Holidays (NSE / BSE) for the year 2023 |
22 |
RBI Phishing Notice - Customer Awareness |
23 |
Deposit Policy |
24 |
Policy holder servicing Time Period - IRDA guidelines |
25 |
RBI Guidelines - Payment of Cheques Drafts Pay Orders Bankers Cheques |
26 |
Customer Service Committee - Milap Meeting |
27 |
Availability of AOFs in Hindi and other Regional languages |
28 |
Changes in date for FD opened under Quantum Optima facility |
29 |
Rights of Bank’s Customers - Pictorial Presentation of Basic Rights |
30 |
Customer Rights Policy |
31 |
Modification in ATM Cash withdrawal limits |
32 |
Non Availability of ramp and Nearest Branch & ATM QR code |
33 |
Guidelines for ATM transactions |
34 |
Safe Banking at ATM |
35 |
Do’s and Don’ts |
36 |
Integrated ombudsman scheme by RBI |
37 |
RBI guide on positive pay system |
38 |
Failed ATM Transactions policy, Customer Care and Nodal officer number |
39 |
FAQ for ATM transactions |