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CUSTOMER GRIEVANCE CELL ONLY FOR BUSINESS CORRESPONDENT MODEL UNDER RURAL BANKING

For any grievance related to Deposits, Credit cards, Loans etc, please Click here.

"Customers' notices regarding the services provided by the Business Correspondent (BC) in relation to the products of ICICI Bank being offered through the BC, and communications/complaints in relation to any act of omission or commission by the BC in respect of the above-mentioned services provided by the BC or in relation to the conduct of the BC / BC Agent in this regard should be in writing and must be sent to:

Relationship Manager(RM), where RM's name and contact number is prominently displayed at each CSP


In case of no reply or response within 15 days please forward your communication /complaint to